📌 FAQs (Frequently Asked Questions)
1. What are fragrance oils?
Fragrance oils are concentrated aromatic compounds used in a variety of products including perfumes, candles, body oils, diffusers, and more. They are designed to provide long-lasting, pleasant scents.
2. Are your fragrance oils skin-safe?
Yes, most of our oils are skin-safe when used properly. However, please check individual product descriptions for specific usage notes, and always perform a patch test before applying directly to the skin.
3. Are your products vegan and cruelty-free?
Yes! Our fragrance oils are 100% vegan and cruelty-free. We never test on animals.
4. Do you offer wholesale or bulk pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us directly at [your email/contact form] for more information.
5. How should I store fragrance oils?
Keep your oils in a cool, dry place away from direct sunlight. Always ensure the cap is tightly closed when not in use to maintain potency.
6. Can I use your oils in candles or diffusers?
Absolutely! Our oils are great for DIY candle making, wax melts, diffusers, and more. Please follow safety guidelines for dilution and use.
7. Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. However, if there’s an issue with your order (damaged item, wrong scent, etc.), please reach out to us within 7 days and we’ll make it right.
🚚 Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment is received. During sales or high-volume periods, processing may take a little longer.
Shipping Rates
We offer flat-rate and calculated shipping via USPS/UPS. Shipping costs are displayed at checkout before you complete your purchase.
Domestic Shipping (U.S.)
- Standard Shipping: 3–7 business days
- Expedited Shipping options available at checkout
International Shipping
We currently ship to select countries. Shipping times vary by location and may take up to 15–21 business days. Buyer is responsible for any customs or import duties.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.
Delays or Issues
We are not responsible for delays caused by the carrier, weather, or incorrect addresses. If your order hasn’t arrived within the expected timeframe, please contact us and we’ll assist.
Damaged or Lost Packages
If your package is damaged or lost in transit, please contact us immediately. We may request photos for damage claims. We’ll do our best to resolve any issues promptly.